Withdrawal Issues: $250,000 at Roobet

What Happened

A player from Mexico says two withdrawals of $200,000 and $50,000, requested about half an hour apart on the same night, were taking a long time. According to the player, the casino said it checks some withdrawals at random, and live chat gave no time estimate or update. They asked for the money and a clear status.

How It Developed

• Complaint opened about the two pending withdrawals.
• The casino said both withdrawals had been sent.
• The mediator asked the player to confirm whether the problem was fixed.
• The player said the matter was settled and thanked the casino, and the mediator closed the complaint as resolved.

What Helped