What Happened
A player from India says they paid ₹1,999.75 by UPI in the PhonePe app for a ₹2,000 Roobet deposit on 21 September 2026. The money left their bank account but did not reach their Roobet balance, and support told them it had no proof the payment succeeded. The player asked for the deposit to be credited or the money sent back to their account.
How It Developed
- 2026-09-21The player paid by scanning a UPI code, and the payment showed as complete a minute later.
- Complaint opened with the payment reference, a PhonePe screenshot, a month of bank statements and the support chats.
- The casino said support had confirmed the deposit was already credited, and asked for the IDs of any other missing deposits.
- The player said the issue was solved, and the mediator closed the case as resolved.
Resolved
The casino said the ₹2,000 deposit was credited, and the player confirmed the issue was solved.
What Helped
The page doesn't say what found the deposit, but the casino confirmed it within days of a complaint that came with the bank's payment reference (the UTR number), a bank statement and screenshots. For a UPI deposit, keep the UTR and the casino's own transaction ID together.