What Happened
A player says a 4,940.19 USDT withdrawal sat in processing for a long time without a transaction hash. According to the player, support kept giving the same routine-check answer, never said what was being checked, and told them they could keep depositing and playing meanwhile. The player says the casino never asked for any extra documents.
How It Developed
- Complaint opened with screenshots of the pending withdrawal and the support chats.
- The player added that none of the chats gave a time estimate or a reason for holding the money.
- The player then reported that the withdrawal had been processed and paid, though only after a long wait.
- The mediator closed the complaint as resolved.
Resolved
The player said the 4,940.19 USDT withdrawal was paid after a long wait.
What Helped
The payout followed the complaint, which came with screenshots of the stuck request and the chats. No casino reply appears on the page. Say clearly in your complaint that you were never asked for documents, as this player did, so it is plain the delay is not waiting on you.