What Happened
A player who says Roobet invited them to play as a VIP asked to withdraw about $20,000 in USDC, most of their balance. Earlier payouts had gone through quickly, but this one was still missing after 48 hours. According to the player, live chat kept calling it a routine review and gave no reason or time estimate.
How It Developed
- Complaint opened two days after the withdrawal request.
- The casino said the withdrawal had been going through routine checks and was now verified and paid.
- The mediator asked the player to confirm, or the case would be closed automatically.
- The player confirmed the money had arrived, and the mediator closed the complaint as resolved.
Resolved
The casino said it verified and paid the $20,000 withdrawal, and the player confirmed it arrived.
What Helped
The casino finished its check and paid soon after the complaint went in. If a large withdrawal sits in a routine review with no time estimate, file a complaint with the amount, the coin and the time of the request, so the casino's complaint team has to look at it.