What Happened
A player from Canada says a 988 USDC withdrawal from Shuffle went into review after a good run at blackjack and never came out, even though earlier payouts had always been quick. The complaint was filed less than two weeks after the request. When the mediator asked for the basics, such as whether KYC was done, whether a bonus was involved and what support had said, the player did not reply.
How It Developed
- 2026-05-08Complaint opened. The mediator's standard reply: payouts can take days or weeks, so wait 14 days before expecting help.
- 2026-05-10The player reported the withdrawal was still under review.
- 2026-05-14The mediator asked about earlier payouts, KYC status, bonus use, the games played and the chats with support.
- 2026-05-28No answer after a seven-day reminder, so the case was closed. It can be reopened.
Abandoned
The player stopped responding before answering the mediator's questions; whether the 988 USDC was ever paid is unknown.
What Helped
Nothing was tested. The mediator needed five basic answers to go to Shuffle, and the thread stopped there. Have your KYC status, bonus history and support chats ready before you file; a payout in review may simply be waiting on verification.