What Happened
A player asked Shuffle for a 64.44 USDT withdrawal on 15 May 2026, and it stayed in review for more than 20 days. A smaller 15.18 USDT cash-out a week later went through quickly. The player says they had finished full KYC, but emails got no answer and live chat could not help. They add that $50 of the balance was a tip from a Shuffle streamer.
How It Developed
- 2026-05-15The player asked to withdraw 64.44 USDT, and the request went into review.
- 2026-05-22A second, smaller withdrawal of 15.18 USDT was approved quickly, while the first stayed stuck.
- Complaint opened after more than 20 days. The player later added that they had also passed the liveness check and asked for the money.
- The casino confirmed the checks were complete and the withdrawal had been processed.
- The player thanked the mediator and said the funds had been released. The case was closed as resolved.
Resolved
The casino finished its checks and processed the withdrawal; the player confirmed the funds arrived.
What Helped
Filing the complaint after 20 days of silence got an answer: the casino finished its checks and paid. Tell the mediator exactly which checks you have done, including the liveness check, and keep dated screenshots.