What Happened
A player says a $1,316.70 withdrawal had been in review for two days with no reason given, even though they had finished level 3 KYC. According to the player, support only asked them to wait.
How It Developed
- Complaint opened. The player asked the mediator to find out why the payout was on hold.
- The casino said the review was waiting on more details about where the deposited money came from (source of funds), and asked the player to send them.
- The casino later said the check was complete and all pending withdrawals had been processed.
- The mediator asked the player to confirm. No reply from the player appears, and the case is marked resolved.
Resolved
The casino says its checks finished and all pending withdrawals were processed. The player never confirmed it on the page.
What Helped
The casino's reply named the real blocker: a source-of-funds request, meaning proof of where your deposit came from. When a payout sits in review after KYC, ask in writing whether any document is still missing, and send it straight away.