What Happened
A player from British Columbia says Shuffle suddenly stopped them from withdrawing, then from playing at all, and asked for verification documents. According to the player, earlier withdrawals had gone through with no verification. The listing shows 502 USDC at stake.
How It Developed
- 2026-05-08Complaint opened.
- 2026-05-11The mediator asked which games were played, which documents had been sent, whether anything on the account had changed, and whether a bonus was involved.
- 2026-05-18The player answered: mostly live casino, no documents sent at all, no changes, no bonus.
- 2026-05-21The mediator asked for the exact error shown, the date of the last payout without verification, the casino's instructions and screenshots.
- 2026-06-04After a 7-day extension passed in silence, the complaint was closed. It can be reopened.
Abandoned
The player stopped responding before sending the casino's messages. It can be reopened.
What Helped
The player had not uploaded any documents, so nothing moved. A verification request at withdrawal is normal even after earlier payouts; sending the documents is faster than arguing about whether they're needed.