What Happened
A player from India says a 180 USDT withdrawal at Shuffle sat in review for ten days after they sent the address document support asked for. They say emails went unanswered and that support then blocked them from live chat. Shuffle replied in the thread that every withdrawal on the account had already been processed.
How It Developed
- 2026-09-17Complaint opened. The player said the 180 USDT was what remained of a 200 USDT deposit after a few bets.
- 2026-09-22The player added that no bonus was used and that smaller withdrawals had worked before. The same day, Shuffle posted that all withdrawal requests on the account had gone through.
- 2026-09-28The mediator asked the player to confirm the money had arrived.
- 2026-10-12No reply came in two weeks, so the case was closed for lack of response. It can be reopened.
Abandoned
Shuffle says the withdrawal was processed; the player never confirmed receiving it, so the case was closed for no response.
What Helped
The complaint itself seems to have prompted a reply from Shuffle within days. Whether the 180 USDT actually landed is unknown because the player never confirmed. If a casino says it paid, check the wallet and say so in the thread, or the case closes without a result.