Withdrawal Issues: $15,112 at Shuffle

What Happened

A player from Turkey had over $15,000 sitting in a Shuffle account with every withdrawal marked as under review, two days after requesting them. They say KYC was already done, and support would only say the compliance team was looking at the account and could give no time estimate. The player said they were happy to go through any check, but wanted a deadline. Five days after the complaint went in, the player closed it as resolved.

How It Developed

• 2026-09-17Complaint opened: withdrawals requested on 15 September were all under review, with no timeframe from support.
• 2026-09-21The mediator said reviews with extra compliance checks can take up to two weeks, and asked the player to report back if nothing had moved by 29 September.
• 2026-09-22The player pressed the resolved button the next day, and the case was marked resolved.

What Helped