What Happened
A player from Turkey says Shuffle suddenly put a 10,731 USDT withdrawal under review and asked for KYC. After that, according to the player, live chat stopped talking to them and pointed to email, where nobody replied. The player, who says they are a VIP elsewhere, mainly wanted to know why the money was being held.
How It Developed
- Complaint opened before the 14-day mark; the mediator gave the standard advice to wait and cooperate with verification.
- The player said all they wanted was an answer to their emails.
- Five days later the player reported that, after sending the verification details Shuffle asked for, the money had arrived with no further trouble.
- The mediator marked the complaint resolved.
Resolved
The player completed KYC and received the 10,731 USDT about a week after complaining.
What Helped
Finishing the verification Shuffle asked for. The silence from support was the frustrating part, but once the documents were in, the payout followed within about a week.