What Happened
A player from Albania says a Shuffle withdrawal of about 2,811 USDT had been in review since 1 June, their account was switched to withdrawal-only mode, and live chat was cut off. Shuffle said the account was linked to several other accounts, which its rules forbid, and sent its evidence to the mediator privately. The player insisted this was their only account, fully verified, and that shared IP addresses are common in their country.
How It Developed
- 2026-06-09Complaint opened over a withdrawal stuck in review for more than a week.
- 2026-06-10The player said the balance came from a first-deposit bonus wagered many times over, and that this was their first withdrawal.
- 2026-06-13Shuffle said its investigation linked the account to multiple accounts and that it would stay restricted; evidence went to the mediator directly.
- 2026-06-13The player pushed back: a biometric KYC pass, shared ISP addresses, and VIP promotional emails sent days after the freeze.
- 2026-06-25After reviewing Shuffle's evidence privately, the mediator rejected the complaint as a breach of the one-account rule.
Rejected
The mediator reviewed Shuffle's private evidence and agreed the account broke the one-account rule, so the 2,811 USDT stays held.
What Has (and Hasn't) Helped
Nothing worked for the player. The mediator reviewed the casino's linking evidence off-thread and accepted it. Passing KYC does not disprove a multi-account finding; if you share a connection or device with other players, expect that to be used against you.