What Happened
A player says they deposited 1,970 PLN at Shuffle, bet on sports and casino games and reached a balance of about 2,600 PLN. At withdrawal, they say Shuffle returned only part of the deposit, kept the rest as a multi-account case, and logged them out. They insist they never had another account and said they were gathering other players for a group complaint.
How It Developed
- 2026-09-09Complaint opened. The mediator said it handles individuals only and asked about shared IPs, KYC and bonuses.
- 2026-09-09Shuffle replied the same day that its one-account rule had been applied and that it had sent its evidence to Casino.guru directly.
- 2026-09-09The player said one internet provider serves four families at their address, that they had passed KYC and used no bonus, and that the other complainants had found them through a review site.
- 2026-09-16The mediator called the casino's evidence of linked accounts conclusive and rejected the complaint.
Rejected
Shuffle's private evidence of linked accounts satisfied the mediator, and the winnings above the returned deposit stay with the casino.
What Has (and Hasn't) Helped
Nothing changed the result. A shared internet connection across several households is exactly the pattern multi-account checks look for; if you live that way, expect to be asked about it and keep your own documents and payment records separate.