What Happened
A player from Belgium says they deposited about 259 SOL at Shuffle on 2 May 2026, asked to withdraw 261.72 SOL three minutes later without placing a bet, and the request has sat in review ever since. They say KYC is fully done, two support emails went unanswered, and a small later withdrawal was paid while this one stayed stuck. Shuffle said the account was linked to other accounts on the platform, which breaks its one-account rule, and would stay restricted.
How It Developed
- Complaint opened over the unplayed Solana deposit stuck in review since early May.
- The mediator asked about earlier deposits, the gap between deposit and payout, why the player withdrew without playing, and when KYC finished.
- The player said earlier deposits and an April payout went through fine, the extra came from a leftover balance, and they pulled the money out to resist the urge to gamble with their last savings.
- Shuffle replied that its investigation tied the account to multiple accounts and sent its evidence to the mediator privately.
- The player said other people who visit their home play on the same connection, offered a video call, and asked why a later token withdrawal had been approved if the account was in breach.
- After reviewing both sides, the mediator found Shuffle had valid grounds under its terms and closed the case, pointing the player to the licensing authority.
Rejected
The mediator accepted Shuffle's linked-account evidence; the roughly 261 SOL stays frozen.
What Has (and Hasn't) Helped
Nothing turned it around. The player's own explanation, that friends used Shuffle on the same connection, ended up supporting the casino's linked-account finding. If others in your home play on the same site, assume the casino can tie the accounts together.