What Happened
A player from Indonesia says Shuffle asked for verification when they tried to withdraw 350 USDT. They sent an ID card on a Wednesday and say nothing came back by email or chat, while the casino's promo offers kept arriving. The withdrawals stayed pending.
How It Developed
- 2026-07-18Complaint opened about withdrawals stuck behind an unanswered KYC request.
- 2026-07-20The player confirmed to the mediator that no document had been approved yet and that the ID card was the only thing sent.
- 2026-07-23The mediator asked for the emails exchanged with the casino; the player promised to forward them.
- 2026-07-29Nothing had arrived by email, so the mediator asked again, then extended the deadline a week.
- 2026-08-12The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before sending the emails the mediator needed; Shuffle was never asked to reply.
What Helped
The case stalled on paperwork, not on Shuffle: the mediator needed the email trail before contacting the casino and never got it. Forward the actual emails or post screenshots in the thread the same day you are asked.