What Happened
A player from Indonesia says Shuffle paid a first $500 withdrawal automatically, then asked for proof of address. The first document was turned down by the casino's outside checking service, a new bank statement was accepted, and the account now shows as verified. Even so, the player says a $57 withdrawal is held in a manual review, with $667 in the account.
How It Developed
- 2026-10-11The manual address review began, according to the player.
- The player says support gave no time frame, then stopped answering emails, and live chat was switched off for the account.
- Complaint opened eight days into the review.
- The mediator replied that payouts often take days or weeks, asked the player to allow at least 14 days from the request, and to come back if the money still hasn't arrived once verification and approval are done.
Ongoing
The mediator asked the player to wait out the usual 14-day window. Shuffle has not commented yet.
What Has (and Hasn't) Helped
Too early to tell. The mediator usually steps in only after 14 days from the withdrawal request. Keep screenshots of the verified status and every unanswered email, and post them in the thread if the deadline passes.