What Happened
A player from Mexico says Shuffle put their account into withdrawal-only mode two months ago without giving a reason, then shut them out of the support chat. They want to cash out $19.78 earned through referral commissions. The player says none of their coin balances is large enough to meet the minimum withdrawal, so the money is stuck.
How It Developed
- 2026-10-06Complaint opened. The player says more than 10 emails to Shuffle went unanswered.
- 2026-10-07The mediator asked whether the $19.78 sits in the real-money balance or a separate referral balance, whether it came from a normal refer-a-friend scheme or an affiliate deal, and what the minimums are.
- 2026-10-07The player said Shuffle had answered one email the day before, and sent screenshots.
- 2026-10-13The mediator repeated the open questions, asked for a screenshot of the failed withdrawal and whether the coins can be swapped into one currency. The player's reply awaits moderation.
- 2026-10-20The resolver is away, so the deadline was pushed back 7 days.
Ongoing
Waiting for the resolver to return; the player's latest reply is still awaiting moderation. Shuffle has not joined the thread.
What Has (and Hasn't) Helped
Too early to tell. Small balances split across several coins can each fall below the minimum. Ask support whether you can convert them into one currency first, and screenshot the error you get when you try to withdraw.