What Happened
A player from Ireland says they sent 0.95 SOL from an exchange to their Shuffle account around 8 September 2026, while the account was self-excluded and blocked. They say support promised to send it back to the original address within 10 business days and share proof of the transfer. After more than 20 days of stock replies, nothing had come back.
How It Developed
- 2026-10-01Complaint opened. The player listed follow-ups to support on 14, 21, 25 and 28 September, the last asking for a firm answer within 48 hours.
- 2026-10-02The mediator asked why the account was excluded, whether the deposit was made while it was already blocked, and for the message where Shuffle promised the return.
- 2026-10-09No answer came, so the mediator gave the player 7 more days.
- 2026-10-16The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding, so it is unknown whether the 0.95 SOL was returned. It can be reopened.
What Helped
Nothing was tested. If a casino promises in writing to return a deposit, send that message to the mediator right away. In a case like this it is the main evidence.