What Happened
A player from Switzerland says they tried to withdraw $162 in Solana from Shuffle and were sent through verification, where every proof of address they uploaded, including bank statements and bills, came back with the same automated rejection. Shuffle replied that all withdrawal requests on the account had been processed successfully.
How It Developed
- 2026-06-15Complaint opened. The mediator asked the player to wait 14 days from the withdrawal request.
- 2026-06-16Shuffle said it had reviewed the account and every withdrawal on it had gone through.
- 2026-06-27The mediator asked the player whether the money had arrived; 7 more days were added on 4 July.
- 2026-07-11The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
Shuffle said the withdrawals were processed, and the player stopped responding, so it is not confirmed whether the $162 arrived.
What Helped
Unclear. The casino says the payout went through; the player never came back to confirm or dispute it. If a casino says a withdrawal was processed, check the blockchain for the transaction and reply in the thread either way.