Withdrawal Issues: 1,717 USDT at Shuffle

What Happened

A player from Mauritius says three Shuffle withdrawals of 400, 658 and 658 USDT had sat in manual review for over 48 hours on a fully verified account; they say the profits came from a couple of weeks of betting, including esports. Support, they say, only repeated that documents were being reviewed and gave no timeframe. The player later marked the complaint as resolved.

How It Developed

• 2026-07-18Complaint opened. The mediator asked the player to wait the usual 14 days from the request before it steps in.
• 2026-07-31After the waiting period, the mediator asked whether the money had arrived.
• 2026-08-07A 7-day extension was added, and the same day the player marked the complaint resolved.

What Helped