What Happened
A player from Brazil says three USDT withdrawals worth about 3,700 USDT sat in review at Shuffle for days even though every verification level showed as approved. According to the player, support only repeated that it could not give a timeline, then asked for one more liveness check, which passed, and still kept the account under review. The player says they had not used a bonus and had deposited many times before.
How It Developed
- 2026-08-31Complaint opened after about three days of pending payouts. The mediator asked the player to wait the usual 14 days before it would step in.
- 2026-09-01The player said Shuffle had requested a further verification step, which they completed, yet support still described the account as under review.
- 2026-09-12The mediator asked whether the money had arrived now that two weeks had passed.
- 2026-09-19No reply, so the deadline was extended by seven days.
- 2026-09-26The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding after the 14-day wait, so nobody knows if the 3,700 USDT was ever paid.
What Helped
Unknown: the player never came back to say whether the payouts cleared. If a Shuffle withdrawal is stuck in review, wait the 14 days the mediator asks for, then reply with screenshots of the pending requests and the verification page so the case can move.