What Happened
A player says about $700 was stuck in a Shuffle withdrawal that had been under review for a day. They say they chose the site partly because it promises fast, instant payouts.
How It Developed
- Complaint opened. The player asked for the roughly $700 withdrawal to be paid.
- The mediator looked at what both sides had sent, found the casino had followed its terms, and closed the case. It said the player could still go to a regulator or an ADR body, an outside dispute service.
- The player answered that the casino had accused them of holding a second account, which they say they never knowingly did. They asked it to name that account, say when it was made, show what linked the two, and cite the exact rule.
- The player also said they had been logged out of the account, and asked for an ADR link so other affected players could complain together.
Rejected
The case was marked resolved, but the mediator found the casino followed its terms. The page shows no payout of the roughly $700.
What Has (and Hasn't) Helped
Nothing on the page moved the money. The casino's reasons went to the mediator in private, and the mediator accepted them. If a casino says you have a second account, ask in writing which account it means and what links the two, and answer each point with your own records.