What Happened
A player from Brazil says two Shuffle withdrawals totalling about $973 sat pending for two days. According to the player, support asked for several verifications, all of which were approved, yet the money still did not move and chat only repeated that the account was under review. Shuffle replied in the thread, but its post is private.
How It Developed
- 2026-09-16Complaint opened two days after the withdrawals were requested.
- 2026-09-17The mediator explained that payouts can take days or weeks, often because of unfinished checks or a backlog, and asked the player to wait 14 days before expecting a step in.
- 2026-09-17Shuffle posted a private reply.
- 2026-09-24The deadline was extended by a week after no word from the player.
- 2026-10-01The case was closed for lack of response. It can be reopened.
Abandoned
The player stopped responding after being told to wait 14 days; whether the $973 arrived is unknown.
What Helped
Too early to say anything moved. A complaint filed two days into a review will be parked for 14 days anyway, so it is worth waiting that long before filing, and coming back to the thread if the money still has not arrived.