What Happened
A player from Norway says they had deposited and cashed out at Shuffle many times without trouble, until a $1,400 deposit and a winning bet were followed by a $1,900 withdrawal that never arrived. Their account was put into withdraw-only mode at the same time. The player had never done full KYC, since none was needed when they signed up the previous July. Shuffle said every withdrawal on the account had gone through, and the player confirmed the money came.
How It Developed
- 2026-06-17Complaint opened the same day the withdrawal stalled.
- 2026-06-18The mediator asked whether the player could log in, whether KYC was done, whether a bonus was used, and which games were played. The player said blackjack and women's basketball bets, no bonus, no full KYC.
- 2026-06-19Shuffle replied that it had reviewed the account and all withdrawals had been processed.
- 2026-06-24The mediator asked the player to confirm receipt.
- 2026-06-25The player confirmed the money had arrived and marked the case resolved.
Resolved
Shuffle paid the $1,900 within days of the complaint, and the player confirmed receipt.
What Helped
Filing the complaint and answering the mediator's questions the same day. Shuffle replied in the thread within a day that the withdrawals were processed, and the player confirmed receipt a few days later.