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Crypto Casino Complaints / Solcasino / Account Blocked

Account Blocked: $1,500 at Solcasino

StatusUnresolved
Amount$1,500
PlayerKenya
Opened2025-08-16
Resolution time44 days

What Happened

A player from Kenya says a withdrawal request at Solcasino, less than a week after signing up, triggered a KYC check. They uploaded documents, were told to wait 48 hours, and about a month later found the account stopped for suspicious activity. Every time they asked support, they say, the answer was that a department was looking at it and to wait another 48 hours. They used no bonus, they add. Solcasino never answered Casino.guru.

How It Developed

  • 2025-08-16Complaint opened over a balance listed at $1,500.
  • 2025-08-19The player answered the mediator's questions and attached their support messages.
  • 2025-09-12A resolver took over and invited Solcasino to explain the block.
  • 2025-09-29After a deadline extension and repeated attempts to reach the casino, the case was closed as unresolved and the player was pointed to the New Brunswick regulator.
Unresolved

Solcasino never answered the mediator; the player says the roughly $1,500 balance is still held.

What Has (and Hasn't) Helped

Nothing, because the casino never engaged. Expect a slow process: here it took six weeks from filing to closure, with the player frustrated at the pace. The remaining route is the regulator the mediator named.

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