What Happened
A player from Nepal says Solcasino banned their newer account on 27 October 2025, a day after a KYC and AML check they had asked for themselves, with $99,937 inside. The reason given, they say, was opposite betting across multiple accounts. The player admits running two accounts, opened by connecting two Phantom wallets from different browsers, and says this was done to get round a $9,900 withdrawal limit; they deny betting both sides at baccarat and say the older account stayed open and lost another $60,000 afterwards.
How It Developed
- 2025-11-09Complaint opened; two days later the player said they only play live baccarat, often at $5,000 a hand, and that perhaps $12,500 of the balance came from bonuses.
- 2025-11-17The mediator warned that multiple accounts are banned almost everywhere unless the casino made an exception, and asked for proof the casino knew.
- 2025-11-25The player explained the two wallets, said support only learned both were theirs after the ban, and offered to accept a penalty in return for a partial refund.
- 2025-12-03The resolver asked whether both accounts were ever played at the same time (the player said no, apart from minutes) and invited Solcasino to respond.
- 2025-12-17The casino never replied. The mediator closed the case as unresolved and suggested the Tobique Gaming Commission.
Unresolved
Solcasino never answered the mediator; the player admits two accounts but disputes the opposite-betting reason for keeping $99,937.
What Has (and Hasn't) Helped
Nothing moved, because Solcasino never answered. The mediator's early warning is the useful part: a second account to beat a withdrawal limit counts as a multi-account breach unless the casino agreed to it in writing. The player was pointed to the Tobique regulator as the next step.