What Happened
A player from Nigeria says they deposited $100 at Stake.com and triggered a bonus by accident, which lifted the balance to $300 but tied it to a $12,000 wagering requirement. According to the player, support refused several times to drop the bonus and release just the original deposit. The player calls the requirement out of all proportion.
How It Developed
- Complaint opened. The player asked for the bonus to be cancelled so they could take out their own $100.
- The mediator asked whether the player only wanted to play with deposited money and whether the balance was still untouched.
- No answer came, and the mediator added 7 days.
- The complaint was closed because the player went quiet. It can be reopened later.
Abandoned
The player stopped responding before the mediator could take it up with Stake.com.
What Helped
Nothing was tested here. If you activate a bonus by mistake, stop playing at once and ask support in writing to remove it; the mediator's first question was whether the balance was still untouched, because that is what makes a bonus reversal realistic.