What Happened
A player from Poland took a small sign-up bonus at Stake, says they ran it up to about 25,300 and then hit a wall at withdrawal: verification would only finish once they made a 25 deposit. They refused to put in money just to take money out and say support kept repeating the same line about the deposit without pointing to a rule.
How It Developed
- 2026-06-28Complaint opened with screenshots of the deposit requirement on the casino's site.
- 2026-06-30The mediator said casinos very often ask for a first deposit before paying out no-deposit bonus winnings and asked the player to report back after depositing and requesting a withdrawal.
- 2026-07-01The player answered that support only repeated the deposit demand and that they could not find it anywhere in the written terms.
- 2026-07-07The mediator closed the case: the winnings had not been taken away, the choice to deposit was the player's, and the complaint could be reopened if a payout failed after verification.
Rejected
The mediator saw no loss, since the winnings stayed in the account and only a routine first-deposit check stood in the way.
What Has (and Hasn't) Helped
Nothing moved, because the player would not make the deposit and Casino.guru treats a first-deposit check on no-deposit winnings as normal practice. If you are in this spot, make the small deposit, finish verification, and come back to the mediator only if the payout still fails.