What Happened
A player says Stake blocked their account right after they deposited about 11,000 XRP, which they valued at roughly $5,000. They say they sent an ID, a selfie with the ID and proof of address several times, but the check kept dropping back to level 1. After about two months, the player says Stake was still refusing to verify them and holding the money.
How It Developed
- Complaint opened. The player asked for help getting the funds back.
- Stake said the player had opened more than one account, which breaks its terms, and cited several clauses.
- Stake said it had sent extra details to AskGamblers by email and asked the mediator to confirm it got them.
- AskGamblers said Stake's evidence gave it reasonable grounds to suspect fraud. It rejected the complaint and banned the player from its complaint service.
Rejected
After seeing Stake's evidence, AskGamblers cited grounds to suspect fraud. Stake says the player had more than one account; the funds were not returned.
What Has (and Hasn't) Helped
Nothing worked. Stake said the player had more than one account, and after seeing Stake's private evidence the mediator cited grounds to suspect fraud. Stick to one account per casino; a multi-account claim backed by evidence usually ends a complaint.