Stake.com: Account Blocked

78 cases on file where Stake locked, suspended or closed an account, most with money still inside. The block usually came at a turning point: right after a deposit, a big win or a withdrawal request.

To lift it, Stake asked for verification of up to four levels, ending with proof of where the money came from.

21 ended in the player's favour, usually once the last level was passed, though in 12 the page doesn't show the player confirming a withdrawal. 32 were rejected.

In 18 of those, Stake said the player had a second account, sent fake or misleading documents, or was suspected of fraud, and the mediator accepted it.

Of the 7 still open, three players say Stake closed their account after they sent a new address or ID document, calling it misleading or a terms breach.

• Finish every verification level before a big deposit or withdrawal — most blocks in these cases came at exactly those moments.
• Ask in writing which documents Stake accepts, and in what form (original, signed, stamped, photo or PDF), before you upload anything.
• Keep one account only, on your own device, and make sure your sign-up details match your ID exactly — a second or shared account, or a mismatch, ended several cases against the player.
• Escalate to a mediator once email support stops answering — in several resolved cases the block came off while the complaint was open.
• Answer the mediator before every deadline — 16 cases closed only because the player went quiet.