What Happened
A player says Stake blocked their account minutes after they uploaded an ID on 19 March and asked for proof that they did not live in a banned country. The player says the same electricity bill was turned down three times for different reasons, the last time with a claim that the address had been edited. A rental contract showing the same address was also refused.
How It Developed
- The player says support first claimed the bill showed an address in a banned country, then admitted that country was not banned.
- On later uploads, the player says support called it a phone bill and then accused them of changing the address, though all three uploads were the same file.
- Complaint opened after a rental contract was also turned down. Stake later said it had been in touch with the player and the case could be wrapped up.
- The player said Stake had finally accepted the documents, and the mediator closed the case as resolved.
Resolved
Stake accepted the player's documents. The page does not say whether a balance was involved or paid out.
What Helped
Going to a mediator moved it: Stake accepted the documents while the complaint was open. If a casino says a file looks edited, send the original PDF straight from the provider and ask which detail did not match.