What Happened
A player withdrew TRX (the Tron coin) from Stake but sent it by mistake to a wallet address that only accepts USDT on the Tron network, so the money never showed up. The wallet provider agreed to send the TRX back to Stake for a 5% fee. Stake then asked for a screenshot of the return in the player's wallet history, which the player says they couldn't make because the payment never appeared there.
How It Developed
- Complaint opened: the player says they sent Stake the provider's messages and the blockchain record of the return, but got no answer, and live chat kept saying to wait.
- AskGamblers asked the player for the total amount in dispute and reminded them to keep the complaint updated.
- The player reported that Stake had credited the returned money and asked for the complaint to be closed.
- AskGamblers closed the case as resolved.
Resolved
The player says Stake credited the returned funds. The wallet provider kept a 5% fee, and the amount isn't stated.
What Helped
Giving Stake the blockchain record of the return, then filing a complaint once live chat stalled. After that, Stake credited the money. Before any crypto withdrawal, check that the address accepts that exact coin and network.