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Crypto Casino Complaints / Stake.com / Account Blocked

Account Blocked: $27,136 at Stake.com

StatusResolved
Amount$27,136
Player—
Opened2023-03-27
Resolution time—

What Happened

A player says they opened a Stake account, deposited about $27,000 in USDT, and saw the account suspended before they placed a single bet. Stake then blocked the withdrawal. The player wanted the whole deposit back.

How It Developed

  • Complaint opened: the player says the account was suspended right after the deposit, before any play, and the withdrawal was blocked.
  • The player shared the deposit details with private data hidden. They said they only wanted the same amount sent back to the address it came from.
  • Stake said its investigation was over and the account restrictions had been lifted.
  • The player wrote back that the balance was now withdrawn.
  • AskGamblers closed the case as resolved.
Resolved

Stake lifted the restrictions after its check, and the player says they withdrew their balance.

What Helped

Showing the deposit record and asking only for that same amount back to the sending address. Once Stake finished its check, it lifted the block and the player withdrew. If you're frozen before you play, ask plainly for a refund to the address you paid from.

Same issue, other cases

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2023-01-20 Stake.com: KYC & Verification · $5,400
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