What Happened
A player from Romania says they had about $6,000 at TG.Casino, built from a $3,000 deposit mostly on live roulette, when a withdrawal triggered a verification request. According to the player, they sent a driving licence and a selfie holding it, and the account was blocked and the money voided during that check. The casino never gave a reason in the thread.
How It Developed
- 2025-06-03Complaint opened. The mediator asked which documents were requested, whether the block came during KYC, whether a bonus was used and which roulette game was played.
- 2025-06-17The player confirmed the profile matched the documents and that the ban came right after sending them.
- 2025-06-20A resolver invited TG.Casino and asked for evidence of any breach, warning that this casino rarely engages.
- 2025-06-30No reply after a reminder. The complaint was closed as unresolved and the player was pointed to the Curaçao Gaming Control Board.
Unresolved
TG.Casino never answered the mediator; the player says the roughly $6,000 balance is still held.
What Has (and Hasn't) Helped
Nothing could be done: the casino ignored every message. The mediator itself warned that TG.Casino has a pattern of not answering, so the realistic next step is the Curaçao regulator, with the KYC emails and the balance screenshot attached.