What Happened
A player from Slovenia says that about three weeks into playing at TG.Casino, mostly slots and some live tables, a withdrawal was refused and ID and address documents were requested. Twelve hours after uploading them, they say, the account was closed and more than €2,000 was kept, with no reason beyond a breach of terms. The casino told the mediator the same thing and sent evidence privately. The mediator asked follow-up questions, got no useful answers, and concluded the confiscation had not been justified.
How It Developed
- 2026-03-16Complaint opened; the player said support only sent a link to the terms.
- 2026-03-17The player confirmed ID verification had passed, that a sign-up bonus was paid out in instalments, and that the balance came mostly from one big baccarat hand.
- 2026-03-31TG.Casino posted that an internal review found a breach of terms, and that the evidence had gone to the resolver by email.
- 2026-04-05The resolver asked the casino several follow-up questions by email; the player asked to see what had been shared.
- 2026-04-23The casino did not clarify, so the case was closed as unresolved for insufficient evidence, and the player was pointed to the Anjouan regulator.
Confiscated
The mediator found TG.Casino's evidence insufficient to justify keeping the balance, and the casino kept the 1,732 XRP.
What Helped
The player did the right things: passed KYC, kept screenshots, sent the documents to the mediator and kept asking what rule was broken. It was not enough, because TG.Casino would not explain its evidence. The mediator's view that the confiscation was unjustified is on record for a regulator complaint.