What Happened
A player from Serbia says TG.Casino asked for verification when they tried to withdraw, accepted the documents, then closed the account and kept everything, deposits included, under its fraud clause. According to the player, the account was four days old; some sports bets were voided by an error and refunded, the account was limited so that money had to be wagered, and they made about $1,000 profit on live roulette betting red and black with no bonus. The listing shows 2,100 USDT.
How It Developed
- 2024-04-03Complaint opened with the casino's fraud clause pasted in; the player said none of the listed patterns applied.
- 2024-04-05The player answered the mediator's questions and attached the chat history, saying the casino never said what exactly was wrong.
- 2024-04-17A resolver invited TG.Casino to explain the closure and back it with evidence.
- 2024-04-24No reply, so the casino got 7 more days.
- 2024-04-30Closed as unresolved; the mediator suggested a complaint to the Curaçao licensing authority. The casino can reopen the case any time.
Unresolved
TG.Casino never answered the mediator; the player says it kept the 2,100 USDT balance, deposits included.
What Has (and Hasn't) Helped
Nothing: TG.Casino never answered the mediator. The next step the mediator suggested was a complaint to the casino's licensing authority, with account details and all correspondence attached.