What Happened
A player from the UK says a crypto deposit of about 149 to Vave showed as complete on the blockchain but never landed in the casino balance. They say five live chats in under a day got the same reply: it was pending and being looked into. According to the player, Vave later asked for a wallet address to refund the money, which they sent by chat and email several times without any response.
How It Developed
- Complaint opened about a day after the deposit. The mediator suggested a trace through the payment provider and kept the case open for a month.
- The player replied that it was a crypto transfer already confirmed as received, and that Vave had asked for a refund address but then went quiet.
- The mediator asked for the emails and chats where the refund address was given and the casino agreed to return the money.
- No reply came; after a 7-day extension the complaint was closed. It can be reopened.
Abandoned
The player stopped responding before sending the refund-offer messages. It can be reopened.
What Helped
The case stopped one step short. If a casino offers to refund a deposit, forward the mediator the exact chat or email where it says so, with the address you gave; that is what was needed to hold Vave to the offer.