What Happened
A player from Poland says a 15.87 USDT deposit sent over the Tron network shows as successful on the blockchain, but Vave still had not added it to the balance four hours later. The player says support blamed a payment gateway error and promised in chat to add the welcome bonus by hand once the deposit landed.
How It Developed
- 2026-10-13Complaint opened with screenshots.
- 2026-10-14The mediator asked for the transaction hash, whether this was the first deposit with this method, and a screenshot of the deposit instructions in the cashier.
- 2026-10-21With no reply, the mediator gave the player 7 more days before the complaint would be rejected.
Ongoing
Waiting for the player to send the transaction hash and deposit details.
What Has (and Hasn't) Helped
Too early to tell. Send the transaction hash and a screenshot of the cashier's deposit page right away: the mediator uses them to check that the coins went to the right address on the right network.