What Happened
A player who says they are a long-time VIP at Winz.io made a $500 crypto deposit that never showed up in their balance. The casino blamed its outside payment company. The player sent the transaction proof and screenshots, and says they used the same wallet and network as on earlier deposits.
How It Developed
- Complaint opened. The player asked for the deposit to be added so they could play.
- Winz.io said the deposit had been sent in SOL to an address meant for USDT. It said its team recovered the coins and added them to the balance about 20 minutes after the report, and told the player to check the coin and network when depositing.
- The mediator asked the player to confirm the fix. The player confirmed by email, and the case was closed as resolved.
Resolved
Winz.io says it recovered the deposit sent to the wrong coin's address and credited it, and the player confirmed by email.
What Helped
The casino traced the deposit, found it had gone to an address for a different coin, and recovered it. Before you send crypto, check that the coin and network match the deposit address exactly, since a recovery like this is not guaranteed.