MyStake: KYC & Verification

7 cases on file about MyStake's checks. Several went beyond an ID: proof of address after the Sumsub ID step, and videos of the player reading out their details.

A Turkish player's payout sat in video review for over a week before they marked the case resolved. In another case, MyStake said a €992 balance could be paid after a video check, and that the account would then close for good.

The mediator rejected one complaint after seeing a verification video that someone else was filming. A UK player says MyStake accused them of KYC fraud and kept about €460, but they never sent the mediator their documents.

In an open case, MyStake cited an earlier account when the player tried to verify.

• Upload a recent bill or bank statement as proof of address before you withdraw — passing the ID step isn't enough.
• Record verification videos yourself, holding the phone in selfie mode.
• Check your inbox and spam for the casino's video-check instructions, and tell the mediator once it's done.
• Send the mediator your documents and the casino's emails with your first message.