Vave: Account Blocked

6 cases on file where Vave closed or blocked an account with money inside.

The largest is a slot balance the player puts at more than €170,000, kept over fraud claims after almost two years of play; the mediator found Vave's evidence too thin, but the money was kept. Two turn on second accounts.

In one, the mediator accepted Vave's evidence after the player said a friend also played there. In the other, still open, Vave points to matching cookies and device data.

Two players say accounts were closed for missing a two-week ID deadline; in one, Vave found the documents in its spam folder and paid. The sixth, a block after sports bets, was outside Casino.guru's scope.

• Keep dated screenshots of every document upload — that proof got one closed account checked again and paid.
• Tell the mediator early if anyone else in your home or on your device plays at Vave.
• Ask in writing what a fraud or second-account finding rests on, not just which rule.
• Take a kept balance to the Curaçao regulator with the mediator's finding attached.