What Happened
A player says they deposited at 1xBit and placed several sports bets, and the next day the site said their user could not be found. The security team then told them the account was closed for a terms breach, without naming the rule or showing proof. The player says about $600 was left in the account, with no word on how to get it out.
How It Developed
- Live chat sent the player to the security team by email. It said the account was closed and that it would not cooperate any further.
- The player asked in writing for the exact balance, the reason, the rule broken and the steps to withdraw. No reply came.
- Complaint opened. The mediator asked 1xBit for an update and warned that silence would close the case unresolved. No casino reply appears.
Unresolved
1xBit did not reply on the page, and nothing shows the player got the roughly $600 back.
What Has (and Hasn't) Helped
Nothing worked: 1xBit did not answer the mediator. A written withdrawal request that asks for the balance, the rule and the cash-out steps, like the one this player sent, is the record to keep for a regulator.