What Happened
A player from the UK says 1xBit closed their account without saying why, with roughly $500 to $600 and some unsettled bets inside. They say they only bet on football, with stakes of around $20 to $30, never used casino games or bonuses, and believe they were shut out for winning.
How It Developed
- 2026-07-24Complaint opened. The player asked for the reason and for the fate of the balance and open bets.
- 2026-07-27The player told the mediator the account was football betting only and sent their emails with the casino privately.
- 2026-08-03The mediator closed the case, saying Casino.guru cannot properly judge sportsbook closures and could not assess what the casino may have detected.
Rejected
Declined as a sportsbook matter outside Casino.guru's scope. The closure reason and the fate of the balance remain unexplained.
What Has (and Hasn't) Helped
No one ruled on this. Casino.guru steps back from sportsbook-only closures as a matter of policy, so a football bettor needs a sports-focused dispute service or the regulator instead.