What Happened
A player says a $500 crypto deposit, confirmed on the blockchain, still had not reached their BC.Game balance after more than 100 hours. According to the player, live support held the ticket for over four days with no fix and no escalation. The player asked for the $500 to be credited by hand.
How It Developed
- Complaint opened with screenshots and the transaction details. The player asked for a manual credit.
- BC.Game said an outside technical team had returned the money by hand, and asked the player to prove ownership by leaving a message with live chat from the original account.
- The player thanked the casino for a code worth 499.96 BCD, BC.Game's own coin, but asked for a goodwill bonus for the week-long wait.
- BC.Game said the funds were credited. It explained the deposit had come back through an outside recovery process with its exchange team, so it would not pay anything extra for the delay.
- The mediator asked the player to confirm the fix, and the case was closed as resolved.
Resolved
The player confirmed getting a code worth 499.96 BCD for the $500 deposit. BC.Game refused extra compensation for the delay.
What Helped
The complaint got the casino to trace the payment and send the money as a code once the player proved it was theirs. Keep the transaction ID and screenshots ready. When the casino asks, leave the message from the same account that made the deposit.