What Happened
A player from Germany says a €1,895 deposit to BC.Game was shown as failed even though they had a bank receipt, a video of the payment and a success message from the third-party payment page. According to the player, the casino also claimed the merchant details were wrong, which they dispute because the payment was made by scanning a code.
How It Developed
- 2026-04-28Complaint opened; the mediator advised a trace through the payment provider, warned it can take about a month, and kept the case open.
- 2026-05-08A BC.Game representative posted a private reply; its content is not public.
- 2026-05-28With no update from the player, the mediator added 7 days.
- 2026-06-04The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding after a private reply from BC.Game; whether the €1,895 was ever credited or returned is not known.
What Helped
No fix is recorded. The casino did answer, but privately, and the player never came back with the payment provider's findings. For a deposit that shows as failed, get the provider to confirm in writing where the money ended up and post that update; without it the mediator cannot push further.