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Crypto Casino Complaints / BC.Game / Deposit Issues

BC.Game: Deposit Issues

3 of 9 cases ended in the player's favour; 1 was rejected, 3 closed without a reply, 1 ended unresolved and 1 is still open.

9 cases on file about deposits that didn't arrive as expected.

Three were sorted out after a complaint: a $500 crypto deposit credited as a code, a 10,000 peso deposit the player marked settled the next day, and two crypto deposits sent by mistake to a self-excluded account, which BC.Game sent back.

Crypto mistakes run through others too: XRP sent with the wrong destination tag, CRO sent over a network BC.Game had stopped supporting, and ETH sent to a closed account.

In the open UPI case and a €1,895 QR payment, everything waited on written proof from the bank or provider that the money reached the casino. In a 2023 GCash case, BC.Game never answered the mediator on the page.

What you can do

Case files in this category — click a tag to filter

Cases

2026-10-06 BC.Game: Deposit Issues · 3,000 INR
A player from India says a 3,000 INR deposit made by UPI, India's instant bank payment system, on 4 October 2026 never reached their BC.Game balance. Ongoing 2026-08-03 BC.Game: Deposit Issues · $452 (8,299.8 CRO)
A player from Texas says a deposit of about 8,300 CRO, worth roughly $452, never showed up in their BC.Game balance even though the transfer went through. Abandoned 2026-07-30 BC.Game: Self-Exclusion Failures · €300 (about 2.79 SOL)
A player from Ireland who had permanently self-excluded at BC.Game sent two crypto deposits to an old deposit address linked to the closed account by mistake, and wanted them back. Resolved 2026-06-25 BC.Game: Deposit Issues · 10,000 ARS
A player from Córdoba, Argentina, says a 10,000 peso deposit to BC.Game failed and that support opened a ticket but went quiet for six days. Resolved 2026-06-07 BC.Game: Deposit Issues · 0.171 ETH
A player from Norway says they sent 0.171 ETH to an old BC.Game account they had closed, by clicking the wrong account, and could see the balance but not withdraw or play. Abandoned 2026-05-23 BC.Game: Deposit Issues · 16,000 XRP
A player from Japan says 16,000 XRP sent to BC.Game in February 2025 was never credited because it carried the wrong destination tag, the code that tells a casino which account an XRP transfer belongs to. Rejected 2026-05-04 BC.Game: Deposit Issues · $500
A player says a $500 crypto deposit, confirmed on the blockchain, still had not reached their BC.Game balance after more than 100 hours. Resolved 2026-04-28 BC.Game: Deposit Issues · €1,895
A player from Germany says a €1,895 deposit to BC.Game was shown as failed even though they had a bank receipt, a video of the payment and a success message from the third-party payment page. Abandoned 2023-10-22 BC.Game: Deposit Issues · 50,000 PHP
A player says a 50,000 PHP deposit paid with a GCash QR code never showed up in their BC.Game balance, even two days later. Unresolved