What Happened
A player from Texas says a deposit of about 8,300 CRO, worth roughly $452, never showed up in their BC.Game balance even though the transfer went through. The opening post is private; the mediator's questions show the casino had stopped supporting deposits over the Cronos chain and had promised a manual refund with no timeline. The player did not come back to answer.
How It Developed
- 2026-08-03Complaint opened privately.
- 2026-08-05The mediator asked when BC.Game announced the end of Cronos deposits, whether that was before or after the 1 August transfer, and when the casino last gave an update on the manual refund.
- 2026-08-06A BC.Game representative posted a private reply.
- 2026-08-12No answer from the player, so the deadline was extended by a week.
- 2026-08-19The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before saying whether the deposit was sent after BC.Game retired the Cronos chain.
What Helped
Nothing was tested. The key question was whether the deposit was sent after the casino had already retired that chain. Before sending crypto, check the casino's deposit page for the network on the day you send; a coin sent over a dropped network usually needs a manual recovery that can take weeks.