What Happened
A player says they joined Betpanda on 16 March 2025, deposited 500 USDT three days later and, after mixed results, asked to withdraw about $577 on 21 March. The casino then asked for KYC, which the player says they sent, and blocked the account without saying why. The player says they used a VPN only for convenience, from a country that is not banned, and that support had called the site VPN-friendly.
How It Developed
- 2025-03-21The withdrawal request led to a KYC check. The player later learned the account had been blocked.
- Complaint opened after three days of waiting for an email that support had promised.
- The mediator asked the casino for more information. The casino said it had sent its proof to the mediator and was waiting for a decision.
- The player said the only issue raised was so-called unadjusted odds on fast table tennis bets, and that the casino paid out about $100 and kept the deposit and the rest.
- The player denies using software or exploits and says the bets were accepted in real time. The page shows no decision.
Unresolved
The casino says it sent proof privately, no decision is shown, and the player says about $600 is still held.
What Has (and Hasn't) Helped
Nothing on the page moved it, and the casino's proof went to the mediator privately. If bets are voided over odds that had not updated, ask the casino to list each bet and the rule it relies on.