Withdrawal Issues: 11,000 TRX (about €3,000) at Betpanda

StatusAbandoned

Amount11,000 TRX (about €3,000)

PlayerItaly

Opened2026-06-21

Resolution time27 days

What Happened

A player from Italy says they asked Betpanda for 11,000 TRX, worth about €3,000, the morning after a big win and that a day later it was still not approved. Support told them the payout was under a routine security check. The player says the wallet address had been used for hundreds of earlier withdrawals and suspected the size of the win was the real reason. They wanted help with the full balance of about 43,884 TRX, not just the pending amount.

How It Developed

2026-06-21Complaint opened one day after the withdrawal request.
2026-06-21The mediator said payouts can take days or weeks and asked the player to wait 14 days before Casino.guru steps in.
2026-07-04After the waiting period, the mediator asked whether the money had arrived; there was no answer.
2026-07-18A 7-day extension passed in silence and the complaint was closed because the player stopped responding.

Abandoned

The player stopped responding after the 14-day waiting period; whether the 11,000 TRX was ever paid is not known.

What Helped

Unknown: the player never said whether the payout came through after the 14-day wait. If your withdrawal is under review, wait the two weeks the mediator asks for, then come back with a clear yes or no so the case can move.

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