What Happened
A player says they signed up at Betpanda on 30 October, lost two sports deposits totalling $800, then won and grew the balance to $1,000. When they asked to withdraw, live chat said the account was being verified and an email would follow. According to the player, no email came for days, and the casino then blocked the account.
How It Developed
- The withdrawal request led to a verification check, with an email reply promised.
- The account was blocked. The player says chat again told them to wait for an email that never arrived.
- Complaint opened. The player later said they were writing to the casino almost daily with no answer.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved. No casino reply appears.
Unresolved
The casino never answered, and the player says the account and the $1,000 balance stay blocked.
What Has (and Hasn't) Helped
Nothing on the page moved it, and near-daily emails got no answer. If a casino stays silent with the mediator too, a complaint to its licensing body is the next step.